Customer Service Specialist II - 61st Street Service Corporation

Job Title: Customer Service Specialist II

Responsibilities:

• Handle and resolve incoming phone calls from patients and insurance carriers.
• Provide accurate information regarding services, billing, and insurance inquiries.
• Document interactions and maintain detailed records of customer communications.
• Collaborate with team members to improve service delivery and patient satisfaction.
• Assist in training new staff as needed.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• 2+ years of customer service experience, preferably in healthcare.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office and customer management software.