Customer Service Specialist I - Aon Corporation

Aon is looking for a Customer Service Specialist I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Aon’s Affinity business group within the Healthcare department.  This is a Hybrid position out of the Fort Washington, PA office.

DUTIES AND RESPONSIBILITIES:

• Handle inbound and outbound calls via 800 lines with multi-product portfolio- Professional Liability products
• Respond to customer communications via email and written correspondence
• Maintain service, quality and timeliness standards
• Interact with other departments on various projects including new programs, products and technology
• Support knowledge management transfer within the department through training, quality and intranet projects
• Evaluate individual customers’ needs and propose additional insurance products based on personal and business needs
• Maintains customer records by updating account or policy information
• Reconcile client payments against the policy administration system

REQUIRED SKILLS:

• Possess an active Property & Casualty license is required. Candidates will not be considered if they do not have a P&C license.
• Experience with Professional Liability insurance for healthcare professionals
• Demonstrated skills and abilities to be goal oriented and solve complex issues
• Possess excellent interpersonal and verbal communication skills
• Strong multi-tasker
• Experience with CRM- Customer Relationship Management System preferred
• Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer’s needs
• Ability to provide excellent quality service to customers
• Demonstrated ability in handling details and key follow up capability
• Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
• Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
• Ability to think critically and use sound judgment when serving clients
• Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions

MINIMUM EDUCATION:

• Bachelor’s Degree preferred, or commensurate work experience

MINIMUM REQUIRED EXPERIENCE:

• 1-3 years’ experience in customer service/call center/sales and service supporting multiple insurance products and/or financial services products.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position is $35,000 to $45,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

We Offer You

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

#LI-AM4