Customer Service Specialist - Fort Valley State University

The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.

• Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)
• Work as a team with other office team members.
• Properly document and concerns provided the during phone calls.
• Always maintain professionalism and in every telephone conversation.
• Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.
• Convey current information on events taking place on the University's campus in an intelligent and friendly manner.
• Always speak positively about Fort Valley State University.

Qualifications:

Must be:

• Motivated and Enthusiastic
• Reliable and Punctual
• Honest and Cooperative
• Must have strong verbal and written communication skills and must be able to speak clear conversationally.
• Use appropriate grammar and pronunciation.

Skills/Experience Preferred:

• Professional and/or volunteer experience working directly with the public.
• Experience or training in sales, marketing, fundraising or public relations.
• Ability to organize and present facts in a concise and persuasive manner.
• Ability to record data accurately.
• Ability to work in a Microsoft Windows environment.