Customer Service Specialist - Bangs Labs, Inc.

Who We Are

Ott Scientific

The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and services that support scientific discovery and innovations.

Bangs Laboratories

Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications. We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.

Customer Service Specialist responsibilities:

We’re hiring a Customer Service Specialist to be the first point of contact with Bangs customers. The ideal candidate has experience in managing customer communications and effectively translating customer needs to internal business partners. The role works closely with our shipping/warehouse fulfillment and sales teams to ensure we provide the highest level of service to our customers. This position is Monday-Friday 8:00-4:30 pm on-site in our Fishers, Indiana headquarters.

Accountabilities in this role:

• Manage incoming and outgoing customer communication through phone and email.
• Data entry and management of customer documentation: purchase orders, invoices, etc.
• Investigate customer's problems and complaints, and coordinate responses from relevant Bangs personnel: sales, quality, technical service, etc.
• Respond to inbound sales inquiries through phone, email, and Bangs website.
• Oversee the onboarding of new customer accounts and maintain up-to-date customer contact information in Bangs ERP (4D for Mac).
• Recommend improvements to the internal work processes associated with the customer service department.

• Bachelor's degree in a related field (e.g., life sciences, scientific discipline) preferred.
• 3-10 years of customer service or technical support experience.
• Familiarity with ERP and CRM systems: Apple Mac and the 4D ERP for Mac is a plus.
• Excellent writing and communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).

What We Offer

Culture

Great people

Peer to Peer Recognition

Broader, hands-on work experience

Clean and Modern Equipment & Labs

Fun company events

Competitive Wages & Generous Year-end Bonus

Comprehensive Benefits

4 Medical PPO Medical Plans with Telemedicine, Rx, & Vision

2 Dental Plans

Healthcare, Dependent care, & Commuter Flexible Spending Accounts

401(k) with company match

Financial Health & Wellness w/1:1 Coaching

Basic & Supplemental Life Insurance

Accident, Hospital Indemnity, & Critical Illness

Paid Time Off

Short & Long-term Disability

9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.

Bangs Laboratories is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.

Bangs Laboratories does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.