Customer Service Specialist - the biostation

The Care Concierge’s primary duty is directly related to non-clinical patient care management, proactive outreach, and inbound support to ensure that our patients are cared for and that their health and wellness goals are being met under the direction of our Medical Provider Team.

Through this role, the Care Concierge must be able to implement discretion and independent judgment regarding patient care, casing our medical provider team, and directing all clinical-related inquiries to the correct department.

Roles & Responsibilities:

• Monthly patient check-ins via phone, the biostation APP, text, and email
• Support patients with symptoms, goals, and lifestyle changes
• Create actionable and non-actionable cases in support of treatment plans
• Schedule lab, provider, replenish life, and restore beauty visits
• Complete refills as directed by Medical Provider
• Support lab requisitions and lab result uploads
• Customer service support to elevate patient care
• Patient app support
• Other duties as required from time to time

Qualifications & Education Requirements:

• Bachelor's degree in business, marketing, healthcare administration, or related field preferred.
• Previous experience in sales, customer service, or healthcare-related field is advantageous.
• Great time-management and customer service skills
• Exceptional attention to detail, organization, and problem-solving
• Must be highly motivated and able to work independently
• Demonstrate strong computer skills. Proficiency in Microsoft Office, and other applications
• Effective communication and interpersonal relations skills

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