Customer Service Specialist - Coherent Corp.

• Oversee Daily Inside Sales Operations
  • Assist Account Manager with quote preparation
  • Accurate and timely entry of sales orders
  • Closure of opportunities in Salesforce
  • Contract Review of all orders
  • Ensure on-time delivery by utilizing effective commit dates and proper expediting
  • Ensure Customers are kept informed of key changes affecting their orders
  • Alert customers of overseas shipments
  • Secure End User certificates as needed
  • Confirm all sales order changes to Production Control if it is a direct shipment from Vietnam
  • Maintain customer account information in Glovia
• Return Goods Authorization process is coordinated and managed to final resolution and communicated to the customer
• Provide support to Accounts Payable with problems on customer payments and invoices
• Provide necessary documents to Accounting such as tax exemptions. Credit applications, and increases in credit form
• Internal and External problems/issues are expedited to achieve resolution
• Support Sales & Marketing and Business Unit Managers with relevant market information, customer issues and follow-up requirement information
• Provide support to International Offices and distributors, as required
• Cooperate with RoHS team on customer requests for certification
• Work with internal and external audit parties as necessary
• Attend necessary meetings
• Manage Infeed Customers
  • Work open order status on all open orders weekly (this applies to additional customers but for Infeed customers it is critical)
  • Work forecast at a minimum, monthly or more due to dynamics (this applies to some other customers)
  • Attend and be accountable for weekly meeting
  • One-on-one interaction with BU Manager and Product Line Manager for special projects related to Infeed Customers
• Update Sales work procedures

Associates degree or equivalent experience

10+ years applicable sales support experience

Experience with CRM, MS Office

Skills

• Excellent interpersonal, communication and presentation skills
• Ability to anticipate and handle multiple, changing priorities and complex issues involving external and internal priorities
• Ability to solve problems in a timely and quality manner
• Ability to excel in a cross-organizational, cross-cultural, global team environment
• Ability to write reports, business correspondence and proposals
• Handle special assignments promptly and professionally
• Role model for Quality, Customer Satisfaction, Employee Satisfaction and Business Results
• Maintains a positive attitude and is cooperative in working with others
• Adapts readily to changes in work caused by new requirements and/or situations

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods
• Must be able to communicate clearly and effectively with others to exchange information

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity - Create an Environment of Trust

Collaboration - Innovate Through the Sharing of Ideas

Accountability - Own the Process and the Outcome

Respect - Recognize the Value in Everyone

Enthusiasm - Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Job Summary: This job requires that an individual come into contact with raw materials, products, equipment / machines, software or technology controlled by the Export Administration Regulations or the International Traffic in Arms Regulations. The job must be filled by a U.S. Person, or a person for whom a valid export control license, or exception, has been obtained or is not required form the U.S. Government. Responsible for capturing and communicating external and internal customer requirements and act as the liaison between external and internal customers. Includes enhancement of customer relations resulting in increased customer satisfaction. Facilitating and contributing to external and internal problem resolution. Provide support for our Global Sales/ Marketing team and inside sales. Responsible for all facets of inside sales and order processing.