Customer Service Specialist (Cosmetic Ingredients) - Delica

As part of the Migros Group, our employees benefit from progressive employment conditions, flexible working models, a large network, and a sustainable corporate policy, among other things. 

A few of our benefits offerings include:

• 100% employer-paid options for:
  • Health, dental, and vision insurance
  • Basic life / AD&D insurance
  • Short-term disability insurance
  • Long-term disability insurance
• 401(k) retirement plan with employer match
• Paid vacation
• Paid holidays

• Purchase Order Administration
  • Handle incoming cosmetic orders accurately and efficiently.
  • Enter orders into the Order Processing System and check for accuracy and pricing. Ensure receipt of correct invoices and request revised purchase orders from customers as needed via the appropriate customer portal.
• Inventory Management
  • Oversee and track stock levels and developments.
• Logistics Management
  • Coordinate transportation and delivery logistics and invoice customers when orders ship.
  • Address and unravel complex logistic challenges as they emerge.
• Sales Administration
  • Generate sales reports and analyze data to identify trends.
  • Coordinate sales promotions and marketing activities.
  • Collaborate with sales representatives to ensure customer satisfaction.
  • Support the sales team with administrative tasks.
  • Assist with sales forecasting and planning initiatives.
• Accounts Payable
  • Review accounts payable register for accuracy, enhance company budgets and enforce financial policies and processes.
  • Ensure payment credits are applied correctly and correspond with vendors regarding billing and payments.
• Accounts Receivable
  • Maintain detailed records by following up with customers on outstanding invoices while providing excellent customer service to resolve inquiries or issues.
  • Prepare reports to track customer interactions and invoice statuses
• Other Duties
  • Communicate effectively with internal teams and external partners to maintain Relationships.
  • Ensure compliance with relevant regulations and standards.
  • Manage the warehouse safety program.
  • Supervise and serve as backup for the Warehouse Attendant (This includes, but is not limited to, physically assisting with lifting, packaging, and shipping packages, as needed). Our heaviest box weighs 25Ibs 
  • Support and serve as backup for the Operations Coordinator.
  • Additional duties as needed.

• Bachelor’s Degree in Business, Marketing, and Sales, or commensurate experience in a related field required;
• 5 years of experience in Sales Administration;
• 1 years of experience in inventory management and supply chain logistics.

• Demonstrated knowledge of business and sales management.
• Cosmetic ingredients industry experience is strongly preferred.
• Experience with ERP systems and processes. SAP experience is strongly preferred.
• Must be able to pass a pre-employment background check and drug screen.
• Must be legally authorized to work in the US.
• Must be willing and able to work on-site at our office and warehouse in Mahwah, NJ.

Powered by JazzHR