Customer Service Specialist - Addison Group

Job Title: Customer Service Specialist

Location: Chicago, IL (Hybrid, 1 to 2 days onsite)

Industry: Food & Beverage Manufacturing

Pay: $21-23/hour (Contract)

About Our Client:

Addison Group is seeking a Customer Service Specialist to join our client, an innovative CPG company. Known for their dynamic culture.

Job Description:

The Customer Service Specialist will support the end-to-end order lifecycle, ensuring seamless customer experiences and effective supply chain management. In this hybrid role, you'll work two days a week on-site and partner closely with logistics, warehousing, and transportation teams.

Key Responsibilities:

• Manage and monitor the order lifecycle, from initial entry through delivery, ensuring accurate pricing, lead times, and inventory availability.
• Work collaboratively with cross-functional teams to resolve customer complaints, credits, and deductions efficiently.
• Support smooth order fulfillment and on-time deliveries by closely coordinating with Warehousing & Logistics teams.
• Communicate proactively with customers on service levels, inventory risks, and any necessary action plans.
• Maintain accurate records within ERP systems and update orders as needed.
• Meet customer supply chain KPIs, focusing on cost-effective processes to optimize Fill Rate, On-Time Pickup, and Deliveries.

Qualifications:

• 1-2 years of experience in customer-facing roles, ideally within Customer Service, Inventory, or Supply Chain.
• Understanding of supply chain processes, including production, warehousing, and distribution.
• Detail-oriented, with excellent organizational and problem-solving abilities.
• Proficient in Microsoft Excel; experience with NetSuite or other ERP systems is a plus.
• Strong written and verbal communication skills.

Additional Details:

• Schedule: Monday-Friday, 9 AM - 5 PM
• Background Check: Required prior to start

Perks:

• Flexible hybrid schedule, with potential for even greater flexibility upon permanent hire
• Engaging, collaborative team environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.