Customer Service Specialist - Zeiss Group

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Customer Service Specialist knows how to build the systems and teams needed to prioritize and track customer issues and, in the process, support your sales, marketing, and brand strategies. While consistently managing their team to offer the best solutions for customer service.

Sound Interesting?

Here's what you'll do:

• Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
• Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Implements production, productivity, quality, and customer-service standards.

• Process repairs, representative requests on proper documentation, and RMA's to determine correct course of action required for returned goods; correct paperwork, track deadlines, and repack goods to be placed in inventory

• Contributes customer service information and recommendations to strategic plans and reviews.
• Audits customer service procedures and trends and determines system improvements.
• Enforces company policies and procedures.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
• Other duties may be assigned.

Do you qualify?

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements:

• Bachelor's or Associate's degree preferred or equivalent customer service work history combination
• 1-2 years experience
• Experience in Microsoft Office is a MUST.
• Highly self-motivated, self-directed, team oriented, and exceptionally attentive to detail.
• Demonstrated ability to respond to multiple priorities in a dynamic environment.
• Troubleshooting skills in a manufacturing environment & creative problem solving skills.
• Ability to use ALL office software that pertains to the position, including Microsoft Office Suite and Quickbooks.
• Customer Service/Sales experience is required.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 40 hours per week.

Your ZEISS Recruiting Team:
Clara Cresswell

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).