Customer Service Specialist (Broomall, PA) - Latitude, Inc.

Working with an Excellent Client that is looking to hire a Customer Service Represenative in Broomall, PA. This posotion is a direct hire with a starting salary at $50-$60k

Main Points:

Position: Customer service Representative

Salary: $50-$60k

Work Authorization Status: US Citizen

Requirements: experience with 1+ years of customer service, or cold calling preferred.

Job Description:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Duties:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers