Customer Service Specialist (BDC) - C. Harper Auto Group

Job Summary: We are looking for a Customer Service Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and service department offerings. The Customer Service Representative is responsible for generating service appointments with customers that contact the dealership via the internet or phone for the service of new and/or pre-owned vehicles.

The Customer Service Representative delivers a premium customer experience by customer phone calls in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. They will be trained to understand all products and services offered, will become knowledgeable of manufacturer programs, maintenance packages, and C. Harper Auto Group operations.  

C. Harper's Excellent Benefits Include Items Listed Below: 

• Competitive Hourly Rates by Meeting & Exceeding Industry Set Pay Standards for positions in Customer Service. 
• Full Medical, Dental, and Vision Insurance. (Medical Insurance Plan Option at no cost to Employee Available) 
• 401k Plan with Annual Company Contribution
• Pro-Rated Paid Time Off on your 91st Day of Employment. 
• Short Term Disability with No Premium to Employee. (Buy Up Options Available Through Aflac & American Fidelity) 
• Life Insurance Coverage with No Premium to the Employee. (Buy Up Options Available Through Aflac & American Fidelity)
• Opportunities for Growth and Promotions Inside the Ever-Expanding Family-Owned Business that has been Locally Trusted for 40 Years!

Responsibilities

• Respond to phone inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

About Us: C Harper represents a number of brands across our many dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, Kia, and Honda. And here, it's all about family. Those who have witnessed the past 40 years of growth, know that the C Harper’s core values of honesty, integrity, loyalty and charity have helped the business to succeed. But, as customers, employees, and friends will tell you, it’s the focus on family that sets C Harper Auto Group in a class by itself!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.