Customer Service Specialist Banking/Finance - YourHire

Company Overview:

Join our client, a leading community-focused financial institution dedicated to making a difference in the lives of its customers and the community. The commitment to

excellence has earned our client recognition as a Best Place to Work with an award-winning team.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service to our client's customers. You will handle various transactions,

assist with inquiries, and ensure customer needs are met promptly and professionally.

Key Responsibilities:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and completed Hold Notices.
• Process savings withdrawals.
• Cash checks: verify endorsements, receive proper identification, and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and
• consumer privacy policies.
• Process orders and maintenance for ATM/Debit cards and check orders.
• Assist customers with online and mobile banking troubleshooting.
• Process routine account file maintenance changes.
• Refer customers to the proper department for issues that cannot be resolved at
• the teller line.
• Count and roll loose coins.
• Buy and sell currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded.
• Balance drawer daily, including periodic batching of cashed checks.

Keyword: Customer Service Specialist Banking/Finance
Required Experience:

Qualifications:

• Bachelor's Degree Preferred
• Excellent communication and customer service skills.
• Ability to work in a team environment.
• Strong attention to detail.

From: YourHire