Customer Service Specialist - Textron
Augusta, GA
About the Job
Customer Service Specialist
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
* Answer and accurately log calls from customers and end users to provide timely responses to
incoming customer questions and product knowledge requests.
* Support customers and end users on vehicles and products, including warranty information and
escalated technical issues.
* Maintain and update tools and resources for call center team members to use when speaking to
end consumers and dealerships.
* Problem solves technical questions that go beyond general product and vehicle knowledge.
* Assist with New Vehicle Down parts escalations and reporting metrics.
* Troubleshoot transaction processes (Sales orders and invoices)
* Support level I customer service associates with level II escalations.
* Exhibit excellent customer service skills through oral and written communication.
* Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and
understood, empowered and valued.
Qualifications
Qualifications:
* Education: High School Diploma Required, Associates Degree preferred
* Years of Experience: ClerOff3: 2 or more years of experience required; ClerOff 4: 4 or more years ofrelevant
experience required
* Software Knowledge: Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centr
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Unavailable
Job Posting: 06/19/2024, 12:35:59 AM
Job Number: 324942
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
* Answer and accurately log calls from customers and end users to provide timely responses to
incoming customer questions and product knowledge requests.
* Support customers and end users on vehicles and products, including warranty information and
escalated technical issues.
* Maintain and update tools and resources for call center team members to use when speaking to
end consumers and dealerships.
* Problem solves technical questions that go beyond general product and vehicle knowledge.
* Assist with New Vehicle Down parts escalations and reporting metrics.
* Troubleshoot transaction processes (Sales orders and invoices)
* Support level I customer service associates with level II escalations.
* Exhibit excellent customer service skills through oral and written communication.
* Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and
understood, empowered and valued.
Qualifications
Qualifications:
* Education: High School Diploma Required, Associates Degree preferred
* Years of Experience: ClerOff3: 2 or more years of experience required; ClerOff 4: 4 or more years ofrelevant
experience required
* Software Knowledge: Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centr
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Unavailable
Job Posting: 06/19/2024, 12:35:59 AM
Job Number: 324942
Source : Textron