Customer Service Senior Representative - Integrated Resources, Inc
Memphis, TN
About the Job
Duties:
Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
3 Non-Negotiable Skills:
- Great customer services skills
- Able to multitask
-Attention to detail
Education:
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Skills:
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City: Memphis
Schedule:
Start Date: 12/16/2024
End Date: 03/17/2025
Schedule Notes: Monday - Friday 8-5pm or 9-6pm CST Training Schedule 8-4 pm EST Hybrid position - 2-3 days onsite and 2-3 days remote Please submit candidates in the Memphis, TN or Lake Mary, FL area only
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00
Delivers specific delegated Customer Service tasks assigned by a supervisor. Receives requests by mail, telephone, or in person regarding insurance claims/policies. Responds to inquiries from policy holders, providers and/or others for information and assistance. Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing. Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity. Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
3 Non-Negotiable Skills:
- Great customer services skills
- Able to multitask
-Attention to detail
Education:
.
Skills:
.
City: Memphis
Schedule:
Start Date: 12/16/2024
End Date: 03/17/2025
Schedule Notes: Monday - Friday 8-5pm or 9-6pm CST Training Schedule 8-4 pm EST Hybrid position - 2-3 days onsite and 2-3 days remote Please submit candidates in the Memphis, TN or Lake Mary, FL area only
Hours Per Week: 40.00
Hours Per Day: 8.00
Days Per Week: 5.00
Source : Integrated Resources, Inc