Customer Service And Sales Support Representative - Samra Organization

About Us:

The Samra Organization is committed to delivering exceptional products and services to our customers while fostering a dynamic and inclusive workplace. We are seeking a motivated and personable Customer Service and Sales Support Representative to join our team and be the front-line connection between our company and our valued customers.

Key Responsibilities:

• Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
• Support the sales team by presenting to new and existing clients.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Proactively identify opportunities to upsell or cross-sell products and services to meet client needs.
• Collaborate with internal teams (sales, marketing, and logistics) to ensure a seamless customer experience.
• Stay updated on company products, services, promotions, and policies.

What We’re Looking For:

• Proven experience in customer service, sales support, or a related role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and Google Docs.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• Problem-solving skills with a proactive and customer-focused mindset.
• A team player with a positive attitude and a willingness to learn.
• Bilingual/multilingual skills are a plus.

What We Offer:

• Compensation is based on 3 different levels (Commission Bonuses Residuals).
• Flexible 1099 schedule and a work-from-home arrangement. 
• Ongoing training and professional development opportunities.
• Opportunities for Leadership for those who qualify.

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