Customer Service And Sales Support Representative - Samra Organization
San Jose, CA 95113
About the Job
Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated self-starter with excellent communication skills, we want to hear from you!
Key Responsibilities:
Customer Engagement: Interact with customers via phone, email, chat, and other digital channels in a friendly, professional, and helpful manner.
Sales and Upselling: Promote products and services, identify upselling opportunities, and meet or exceed sales targets.
Problem Solving: Resolve customer inquiries, complaints, and issues promptly and effectively.
Product Knowledge: Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
Documentation: Accurately document customer interactions and maintain records of sales, inquiries, and issues.
Team Collaboration: Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
Compliance: Ensure that all interactions and sales adhere to company policies and industry regulations.
Qualifications:
High school diploma or equivalent (Associate or Bachelor's degree a plus).
Previous experience in customer service and sales is preferred but not required.
Excellent communication and interpersonal skills.
Ability to work independently and be self-motivated.
Basic computer skills and familiarity with CRM software (training will be provided).
Reliable high-speed internet connection and a quiet workspace.
Benefits:
Competitive wages with bonus opportunities.
Flexible work hours and work-from-home arrangement.
Ongoing training and professional development opportunities.
Leadership opportunities available to those who qualify.
Key Responsibilities:
Customer Engagement: Interact with customers via phone, email, chat, and other digital channels in a friendly, professional, and helpful manner.
Sales and Upselling: Promote products and services, identify upselling opportunities, and meet or exceed sales targets.
Problem Solving: Resolve customer inquiries, complaints, and issues promptly and effectively.
Product Knowledge: Maintain a strong understanding of our product offerings to provide accurate information and recommendations to customers.
Documentation: Accurately document customer interactions and maintain records of sales, inquiries, and issues.
Team Collaboration: Collaborate with colleagues to achieve team goals, share insights, and provide assistance when necessary.
Compliance: Ensure that all interactions and sales adhere to company policies and industry regulations.
Qualifications:
High school diploma or equivalent (Associate or Bachelor's degree a plus).
Previous experience in customer service and sales is preferred but not required.
Excellent communication and interpersonal skills.
Ability to work independently and be self-motivated.
Basic computer skills and familiarity with CRM software (training will be provided).
Reliable high-speed internet connection and a quiet workspace.
Benefits:
Competitive wages with bonus opportunities.
Flexible work hours and work-from-home arrangement.
Ongoing training and professional development opportunities.
Leadership opportunities available to those who qualify.
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Source : Samra Organization