Customer Service - Sales Representative at Compunnel Inc

Job Name : Solar Advisor I

Location : 8900 Amberglen Blvd. Ste 325 Austin, TX
USA 78729

Duration : 6 months assignment; temp to perm.

Shift: 11:00 AM 8:00 PM

Weekdays : Monday Friday / weekends if required

Optional Overtime: Yes, at the rate of 1.5x Pay Rate/ $28.38/Hr

Extra commissions apart from
the pay

Zoom Meetings

• When attending team meetings
  and trainings, cameras should be turned on unless otherwise noted by a
  supervisor.

Schedule/Attendance

• The schedule for all starting
  Solar Advisors is 11am-8pm CST. 


• Our phone lines are open 7 days
  a week. Solar Advisors work a 5-day week that will include some weekends.


• Schedules will be adhered to
  and any scheduling needs will be communicated ASAP to your direct
  supervisor.

Job
Summary    

This role is in the Sales department and is not primarily a
CS position.

Description:

SunPower Direct (SPD) was established in order to get closer
to the customer experience, to deliver high sales conversion rates and high
customer satisfaction, resulting in sales and marketing best practices to be
shared with the broader residential channels. SPD is seeking an experienced
inside sales professional to advise homeowners on purchasing solar in a
call-center environment.

It is vital that homeowners experience an incredible first
impression when calling to inquire about the purchase of a solar system for
their home.

To succeed in this role, an individual must possess a sales
and customer service-focused mindset, understand the key role they play in the
sales process, and work well as a team with other departments including
marketing and outside sales teams. As the first point of contact for SunPower
prospects, the Solar Advisor overcomes objections, qualifies leads over the
phone, and schedules qualified leads for an in-home visit.

This role responds to high volumes of leads in a call-center
environment and will suit a dynamic individual, highly organized and able to
multi-task, with a true passion for sales and customer engagement. This person
is a subject matter expert on how homeowners can save on energy costs,
including understanding local utility rate plans and the cost of energy. This
role works closely with Dealers, SunPower salespeople and sales managers,
Customer Experience, Lead Generation, Lead management CRM, and Regional
Marketing.

This position is based in Austin, TX.

Handles inbound and outbound leads in a call-center
environment

The first point of contact for prospects, the voice of the
company

Qualifies leads by understanding the homeowners energy
costs, pre-screening the suitability of solar through satellite tools and
scheduling in-home appointments

Listens to homeowner interests and concerns while
providing feedback relevant to that specific homeowner

Maintains high end-customer satisfaction by guiding
quality prospects through the sales channel and process

Accurately captures all customer related data into
SalesForce (CRM)

Works with lead transfer and appointment process issues

Meet and exceed monthly quotas and service level
agreements while working in a fast paced environment

Develops into a subject matter expert on the solar
industry and on selling SunPower products

Willingness to be available and work outside of standard
business hours, those that are most convenient to CA residential homeowners

Knowledge, Skills and Abilities:

Bachelor's degree

Strong work ethic, good business acumen, and above average
customer service orientation

Ability to work shifts during all coverage hours: 8am
9pm, seven days a week. Schedule may change due to business demand.

Inside sales experience gained within a sales quota
environment preferred

Strong project management and communication skills, with
the ability to manage multiple programs and meet tight deadlines

Experience with Salesforce.com

Knowledge of solar or leased services

Self starter, ability to work independently with moderate
direction in a fast-paced environment

Strong computer skills, including strength in MS Excel,
Word, and PowerPoint

Exceptional communication skills, in particular telephone
and written

Team player with a positive attitude

2+ years of experience OR equivalent combination of
education and experience

Strong decision making aptitude

Ability to adapt to frequent new processes and updates

Ability to maintain a calm and cool demeanor with customers
when presented with challenging call or situation

Minimum Qualifications:

High school diploma or equivalent required.

Associates degree and 2+ years related experience OR
equivalent combination of education and years of related experience.

Education: High School

Additional client information: