Customer Service - Sales from Quadrant Inc
Bridgeville, DE
About the Job
Job ID: 24-01669
Customer Service Representative- Sales
Bridgeville, DE
MUST:
Experienced Customer Service Representative Sales
2+ year of retail sales experience
Durable Medical Equipment knowledge is a plus
Experience answering busy phones
Attitude and ability to provide excellent customer service
Basic computer ease, comfort, and fluency or the ability to quickly gain necessary skills.
Ability to learn to operate equipment correctly and safely
Ability to lift a minimum of 75lbs
High school education or equivalent
Class A or B CDL is highly preferred
DUTIES:
Customer Service Representative Sales will be responsible for but not limited to the following:
Providing excellent and effective customer service when assisting external and internal customers during product inquiries, order placement, general questions, reimbursement criteria and insurance verification information.
Understanding current reimbursement requirements and articulating this to patients and referrals.
Must be able to multi-task, answering incoming phone lines, as well as placing outgoing phone calls to follow up on documentation needs and coordinate equipment deliveries.
Works closely with sales, RT, dispatch, billing and the warehouse staff.
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Customer Service Representative- Sales
Bridgeville, DE
MUST:
Experienced Customer Service Representative Sales
2+ year of retail sales experience
Durable Medical Equipment knowledge is a plus
Experience answering busy phones
Attitude and ability to provide excellent customer service
Basic computer ease, comfort, and fluency or the ability to quickly gain necessary skills.
Ability to learn to operate equipment correctly and safely
Ability to lift a minimum of 75lbs
High school education or equivalent
Class A or B CDL is highly preferred
DUTIES:
Customer Service Representative Sales will be responsible for but not limited to the following:
Providing excellent and effective customer service when assisting external and internal customers during product inquiries, order placement, general questions, reimbursement criteria and insurance verification information.
Understanding current reimbursement requirements and articulating this to patients and referrals.
Must be able to multi-task, answering incoming phone lines, as well as placing outgoing phone calls to follow up on documentation needs and coordinate equipment deliveries.
Works closely with sales, RT, dispatch, billing and the warehouse staff.