Customer Service Retention Specialist at Amex Systems

Title: Customer Service Retention Specialist
Location: South Charleston, WV 

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

MINIMUM REQUIREMENTS

1. Outstanding Customer Service skills.
2. Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
3. Basic math skills, data entry skills, and sales aptitude
4. Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
5. Ability to multitask in a fast-paced environment.