Customer service Representive-Funding (Tier II) - US Tech Solutions, Inc.
Highland Hills, OH 44122
About the Job
Title: Customer service Representive-Funding (Tier II)
Location: Highland Hills, OH
Duration: 12 months (can extend)
JOB DESCRIPTION
GENERAL PURPOSE
This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.
Specific Responsibilities
Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
Responsibilities
•
Verifies all data has been entered in order to process client payroll and billing timely and accurately
•
Timely and professional response to customers enquiries.
•
New customer set up and data entry.
•
Accurate maintenance of all customer databases. This includes client payroll data and billing data.
•
Updates customer folders with changes to reflect current week's payroll and billing instructions.
•
Processes credits/rebills.
•
Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
•
Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
•
Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
•
Promptly notify management of problem areas.
Live the *** Values
•
Act with uncompromising integrity.
•
Provide outstanding service and build trusted relationships.
•
Drive innovation in our products and services and continually improve our processes.
•
Work in partnership and support each other.
•
Be personally accountable and deliver on commitments.
•
Treat each other with respect and dignity.
REQUIREMENTS
Consideration may be given to a candidate with a degree in lieu of experience
Location: Highland Hills, OH
Duration: 12 months (can extend)
JOB DESCRIPTION
GENERAL PURPOSE
This position provides back office support to client base. This includes, but is not limited to, payroll and billing processes.
Specific Responsibilities
Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
Responsibilities
•
Verifies all data has been entered in order to process client payroll and billing timely and accurately
•
Timely and professional response to customers enquiries.
•
New customer set up and data entry.
•
Accurate maintenance of all customer databases. This includes client payroll data and billing data.
•
Updates customer folders with changes to reflect current week's payroll and billing instructions.
•
Processes credits/rebills.
•
Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
•
Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
•
Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
•
Promptly notify management of problem areas.
Live the *** Values
•
Act with uncompromising integrity.
•
Provide outstanding service and build trusted relationships.
•
Drive innovation in our products and services and continually improve our processes.
•
Work in partnership and support each other.
•
Be personally accountable and deliver on commitments.
•
Treat each other with respect and dignity.
REQUIREMENTS
Consideration may be given to a candidate with a degree in lieu of experience
Source : US Tech Solutions, Inc.