Customer Service Representatives - Bilingual (English/Spanish) at Strategic Staffing Solutions
Tempe, AZ 85281
About the Job
Customer Service Representatives – Bilingual (English/Spanish)
Location: Tempe, AZ
3-6 month contract to hire
This is 2 weeks on site training and then will shift to hybrid – (1 week in office and 1 week at home)
Schedule: Monday – Friday (2 day shifts available), 1 Saturday a month
Pay rate: $20/hr
Qualifications:
• At least 6 months to a year of prior customer service or engagement experience.
• Will be responsible for in-bound and out-bound calls with a call volume of 50-100 calls daily
• Ability to handle a high volume of calls efficiently.
• Willingness to learn and be trained in mortgage servicing processes (previous mortgage experience is not required).
• Attention to detail and ability to multitask in a fast-paced environment.
• Full two week training to acclimate – 2 weeks 100% onsite required, no missed days
What your day will look like:
• Handling both inbound and outbound calls.
• Managing a call volume of 50-100 calls daily.
• Assisting customers with inquiries, issues, or requests related to their accounts.
• Providing excellent customer service and ensuring customer satisfaction.
• Following call center protocols and procedures.
Salary
19 - 20 /hour
