Customer Service Representative (x2) (Haverhill, Boston) - Vitalograph

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.

The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is implementing an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026.

Benefits:

        401(k)

        Health insurance

        Paid time off

        Professional development assistance

        Tuition reimbursement

Join our dynamic team as a Customer Service Representative and become the driving force behind smooth, efficient operations! If you thrive in a fast-paced environment and enjoy ensuring everything moves seamlessly, this is the role for you. In this key position, you'll be at the heart of creating an exceptional customer experience for Morgan Scientific.

What You'll Do:

• Assist customers with general questions about our equipment and supplies
• Receive orders via, phone, fax, email or website
• Enter orders in system, post/print/mail invoices or submit invoices electronically
• Establish and maintain customer accounts

               a. Cash receipts/returns/credits/refunds

               b. Send monthly statements as requested by customer

• Prepare Quotes as requested
• Arrange method of payment and process credit card payments
• Manage and maintain customer back orders/special orders
• Issue customer RMA for returned goods.
• Record sales related to a specific promotion
• Monitor and maintain blanket purchase orders
• Trace or track orders previously placed from customer
• General office duties (i.e. typing/filing/scanning)
• Sort & distribute incoming mail
• Submit monthly end reports to EVP US Sales and Operations
• Maintain files and documentation per company policy
• Assist Import/Export in absence of Warehouse and logistics manager
• Monitor WHSE inventory for high demand items

What You'll Bring:

• High school diploma or equivalent
• Associates degree or higher in a business-related field preferred
• Certification in MS Office or other business systems preferred
• Excellent computer skills: navigating Windows, highly familiar with MS Office (excel & word in particular)
• Experience with Sage 100 highly preferred
• Good telephone manner and ability to navigate telephone system (e.g., transfers, voicemail checks, etc.)
• Experience of working with accounting software
• Outstanding verbal and written communication skills
• Organization - able to manage multiple tasks and prioritize by order of importance; highly efficient at repeated tasks