CUSTOMER SERVICE REPRESENTATIVE - B Squared Consulting, LLC

We are Minburn Communications, a well-established communications (internet, video, voice) provider serving Minburn, Woodward, Perry, Bouton and Dallas Center - just a half-hour NW of Des Moines. Every day, we strive to improve the ways our customers communicate, while working to enrich the communities in which we work, live and play. This vision was set in 1903 and remains today - to deliver a World-Class Connection with a Hometown Touch!

Here’s how you will contribute:

• Taking ownership of customer requests (via emails, chat, phone, or in-person) including all related activities to support the customer.
• Building and maintaining collaborative relationships to work effectively with others on our team.
• Providing a quality customer experience by effectively and thoroughly educating customers regarding product/service features and benefits.
• Oversee the processing of customers’ orders and ensure completeness of specifications, prices, location, and other relevant information are documented accurately and timely.

Here’s what you’ll bring to the table:

• Customer orientation, ability to adapt to different personalities, be a collaborative team player and take ownership of your responsibilities. It’s our culture; we hire to it.
• Excellent communication and active listening skills.
• Attention-to-detail, ability to multi-task, and problem-solving skills are essential for this role. There are many times when you will be expected to investigate customer issues independently, so the right candidate will be confident in troubleshooting or researching an issue and must demonstrate good judgment.

If this gets your juices flowing let us know.  We offer an outstanding benefits package. Send your resume to our HR partner at B Squared.