Customer Service Representative - Rite Window

Appointment Setters/Customer Care Professionals

We have an Exciting Opportunity in our State-of-the-Art Appointment Center! Work with Great People, in a Great Culture, and earn Great Pay!

About Us:

Rite Window is the premier home improvement company in the Northeast and our team members are the driving force behind our success. With a very competitive hourly wage, and uncapped bonus potential, on average our team members can earn anywhere from $50,000 to $80,000 plus annually!! Your success is our success, and we will pay to train you in one of the most successful training programs developed!

We believe in our people. And that's why we empower you to develop a career path that supports your uniqueness and talents.

Our business is more than growing, it's thriving, and we need talented people like you to join our family! Refer your friends to our family and you'll get paid for your referrals!

What We Offer You:

• Competitive base hourly wage plus bonuses which are uncapped!
• Work from Home eligibility!
• Weekly trainings and support to ensure you have every resource needed to succeed!
• A consistent full-time schedule which includes Mon-Friday shifts and rotating Saturday shifts.
• Full Time benefits, which include Health, Vision and Dental coverage, along with PTO, and 401k with a company match!
• Promotion from within
• A team of talented, professional, and fun individuals who enjoy what they do!
• Career development and growth!
• Company outings, contests, and much more!
  
  

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

What you will do:

• Answer incoming calls and provide customer service.
• Communicate with customers to ensure quality appointments are issued to sales representatives.
• Provide accurate information about products and services.
• Schedule, reschedule and dispatch appointments as needed.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain customer records and update customer information in the customer service database.
• Identify and escalate priority issues to the appropriate personnel.
• Provide feedback on the efficiency of the customer service process.
• Follow up with customers to ensure their satisfaction.

What You’ll Bring:

• Attention to detail
• A warm and friendly communication style and capable computer skills, (data entry and Microsoft Office experience ideal)
• Positivity, and the ability to multi-task
• Eagerness to learn and the desire for growth
• Weekend availability as needed

Rite Window provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.