Customer Service Representative With Warehouse Responsibilit - Wilbur-Ellis Company
Denver, CO
About the Job
Investing in You, join a 100-year-old, family-owned leader in Ag - and
grow with us!
Wilbur-Ellis invests heavily in our employees by offering skill development
and training, competitive compensation and benefits, and a tradition of
promoting from within for a broad range of career opportunities. And we foster
a supportive, people-first work environment.
"We know the confidence gap can get in the way of meeting spectacular
candidates, so please don't hesitate to apply - we'd love to hear from you."
Key Skills and Abilities Include:
High School Diploma or equivalent
Proficiency with computers to intermediate level utilizing Microsoft
Windows, Windows applications, and ERP order entry systems. JD Edwards
practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as
fractions, percentages, and ratios to practical application with accuracy
Ability to sit at a desk and/or computer terminal to perform writing
and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills (verbal,
written, and utilizing all media (phone, e-mail, text)) for
interaction with customers and fellow employees, including the ability to
maintain a positive and professional working relationship with peers,
management, and support resources, with a constant commitment to teamwork
and exemplary customer service
Practical organization skills with strong attention to detail, along with
the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or complaints from sales
staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads writes, and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
Assists with electronic order entry and processing (sales order, shipping
documents, invoicing) utilizing JD Edwards Enterprise Resource Planning
(ERP) software
Responds to customer sales inquiries in a timely, accurate, and
appropriate manner
As part of the support team, document and process product use
recommendations as required
Utilizing JDE, enter and process customer's orders as requested. Meet or
exceed timelines established under Timely Transaction Processing Policy (TTP)
Submit and code bills and invoices to our AP department for payment.
Work closely with the Sales and Operations team to maintain adequate inventory
levels to meet customer needs. Order product as required.
Conduct monthly inventory cycle counts and annual full inventory
reconciliations.
Assist the Sales Team with inaccurate customer pricing and quickly resolve any
inquiries or concerns
Prepare standard use and sales reports as well as any custom reports as
requested by management, sales, and customer
Assist branch manager with paperwork for onboarding new employees and
maintaining employee DOT files.
Assists other office team members in administrative tasks to ensure quality
customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Compensation and Benefits:
In compliance with all states and cities that require transparency of pay,
the base compensation ranges for this position are listed below. Note that
wages may vary based on location, skills, and experience. This position is
eligible for vacation, holidays, health, dental, vision, mental
health, retirement plans, and other benefits. Follow this link for more
information regarding Wilbur-Ellis employee benefits,https://bit.ly/3S8aDCj
Customer Service Rep level I: $18.51 - $23.13
Customer Service Rep level II: $20.87 - $26.11
Our Ag Retail & Wholesale business lineis able to hire in the following
states:
AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA,
MI, MN, MS, MO, MT, NE, NV, NJ, NM, NC, ND, OH, OK,
OR, PA, SC, SD, TN, TX, UT,
Our Ag Retail & Wholesale business line is unable to hire in the following
states:
AL, AK, DE, HI, KY, ME, MD, MA, NH, NY, RI, WV
grow with us!
Wilbur-Ellis invests heavily in our employees by offering skill development
and training, competitive compensation and benefits, and a tradition of
promoting from within for a broad range of career opportunities. And we foster
a supportive, people-first work environment.
"We know the confidence gap can get in the way of meeting spectacular
candidates, so please don't hesitate to apply - we'd love to hear from you."
Key Skills and Abilities Include:
High School Diploma or equivalent
Proficiency with computers to intermediate level utilizing Microsoft
Windows, Windows applications, and ERP order entry systems. JD Edwards
practice and process training will be provided
Knowledge of mathematical concepts and the ability to apply such concepts as
fractions, percentages, and ratios to practical application with accuracy
Ability to sit at a desk and/or computer terminal to perform writing
and/or keying/typing information for protracted periods of time
Mobility to move freely across uneven terrain both indoors and outdoors safely
Key Personal Attributes Include:
Strong interpersonal and effective communication skills (verbal,
written, and utilizing all media (phone, e-mail, text)) for
interaction with customers and fellow employees, including the ability to
maintain a positive and professional working relationship with peers,
management, and support resources, with a constant commitment to teamwork
and exemplary customer service
Practical organization skills with strong attention to detail, along with
the ability to multi-task and prioritize multiple assignments
Ability to respond professionally to common inquiries or complaints from sales
staff and other employees, customers, regulatory agencies, suppliers, etc.
Reads writes, and speaks the English language fluently
Specific Responsibilities and Key Deliverables Include:
Assists with electronic order entry and processing (sales order, shipping
documents, invoicing) utilizing JD Edwards Enterprise Resource Planning
(ERP) software
Responds to customer sales inquiries in a timely, accurate, and
appropriate manner
As part of the support team, document and process product use
recommendations as required
Utilizing JDE, enter and process customer's orders as requested. Meet or
exceed timelines established under Timely Transaction Processing Policy (TTP)
Submit and code bills and invoices to our AP department for payment.
Work closely with the Sales and Operations team to maintain adequate inventory
levels to meet customer needs. Order product as required.
Conduct monthly inventory cycle counts and annual full inventory
reconciliations.
Assist the Sales Team with inaccurate customer pricing and quickly resolve any
inquiries or concerns
Prepare standard use and sales reports as well as any custom reports as
requested by management, sales, and customer
Assist branch manager with paperwork for onboarding new employees and
maintaining employee DOT files.
Assists other office team members in administrative tasks to ensure quality
customer service, meeting deadlines, and sales support
Supports Sales and/or Operations Manager as requested
Compensation and Benefits:
In compliance with all states and cities that require transparency of pay,
the base compensation ranges for this position are listed below. Note that
wages may vary based on location, skills, and experience. This position is
eligible for vacation, holidays, health, dental, vision, mental
health, retirement plans, and other benefits. Follow this link for more
information regarding Wilbur-Ellis employee benefits,https://bit.ly/3S8aDCj
Customer Service Rep level I: $18.51 - $23.13
Customer Service Rep level II: $20.87 - $26.11
Our Ag Retail & Wholesale business lineis able to hire in the following
states:
AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA,
MI, MN, MS, MO, MT, NE, NV, NJ, NM, NC, ND, OH, OK,
OR, PA, SC, SD, TN, TX, UT,
Our Ag Retail & Wholesale business line is unable to hire in the following
states:
AL, AK, DE, HI, KY, ME, MD, MA, NH, NY, RI, WV
Source : Wilbur-Ellis Company