Customer Service Representative - Alliance Door Products

Customer Service Representative

ROLE: As an Alliance sales team member, you will deliver the highest level of customer service and sales support, thereby strengthening customer relationships and contributing to profitable new business opportunities for the organization.   Serves as a primary customer contact for basic and intermediate residential customer orders and questions. Provide customers with a high level of service in a timely manner with a strong focus on building honest, transparent and lasting relationships. HOURS: 

RESPONSIBILITIES:

• Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy, and sincere manner.

• Serve as the customer contact:
  • Positively and professionally address customer needs, requests and concerns in a timely manner.
  • Process customer calls, information requests, order delays, backorders and track order status and confirmations in an accurate, efficient and timely manner.
  • Enter orders for basic stocked products.
  • Follow up and provide feedback on customer quotations.
  • Strive to become knowledgeable of Alliance's door and millwork products.
• Contribute to a collaborative, team-oriented work climate that supports our Statement of Purpose:
  • Work with team members to develop professionally and flourish as we strive to successfully exceed customer needs.
  • Communicate effectively and professionally with team to ensure that everyone knows what is planned and that teamwork is fostered.
  • Create opportunities for team's participation and success.
  • Work independently with minimal supervision in a fast-paced environment with frequent interruptions.
• Other duties as directed by supervisor.
• See attached Job Description for full list of responsibilities.

CORE SKILLS & QUALIFICATIONS:

• Must have at least one (1) years of experience working in a customer service-oriented office environment
• Familiarity with the millwork industry or the building industry is preferred.
• Must be able to communicate concisely and clearly in both written and verbal exchange.
• Significant experience with Outlook, Word and Excel software is a must.

EDUCATION REQUIREMENTS: 

• Related college degree preferred, not required.

COMPENSATION & BENEFITS:

• Competitive Wage - DOE
• Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions 
• Retirement Plan
• Paid Holidays
• Paid Time Off
• Paid Bereavement Leave

MORE ABOUT OUR COMPANY:

We are an equal opportunity employer and one of North America's leading distributors of high-quality door products.  The great service and products we deliver are a result of the hard work and talent of our exceptional team.  We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do.  A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.

Job offer is contingent upon passing a pre-employment drug test including marijuana.

 

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