Customer Service Representative - Acro Service Corp

On-site Position

Our role primarily takes calls and supports providing responses to employer inquiries.

Job Description:

• Support Director Lower Authority Appeals, and Unemployment Insurance Quality Assurance team.
• Calendar management
• Filing
• Print outs for the auditor’s cases, putting the folders together for the auditors
• Filling out the information on the case folders
• Preparing the claimant questionnaires and typing the claimant letters and sending them out for both paid and denied cases
• Typing the employer letters for the denied cases
• Must have good organizational skills and technology skills (Word and Excel) and be ready for a fast pace.
• It would involve interacting with claimants, employers and attorneys as well as the Board members and the DAG.
• Other tasks: scheduling, creating agendas, taking minutes, answering the phone.

Qualifications:

• Detail orientated and accurate
• Self-motivated
• Audit support experience a plus