Customer Service Representative - Iron Shield Strategies Inc

Our company’s Customer Service Representatives act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Our Customer Service Representatives can put themselves in their customer’s shoes and advocate for them when necessary. 

Customer Service Representative Responsibilities:

• Provide customer support to new and existing customer accounts 
• Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retention
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Deliver quality product presentations and answer questions with honesty and transparency
• Meet personal and customer service sales metrics and evaluate performance on a weekly basis
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
• Keep records of customer interactions and transactions in accordance with the company confidentiality mandates

Customer Service Representative Requirements:

• Experience in customer service, customer support, sales or related field
• Track record of going above and beyond for customers
• Strong active listening skills and ability to build rapport with various personalities
• Quick learner and able to process constructive feedback in a positive manner
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree 

*Please note: This is an entry level role that requires daily travel to our onsite White Plains, NY location. Local candidates are encouraged to apply. This position involves a commission-based compensation structure where one will earn uncapped bonuses and excellent incentives based on performance.


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