Customer Service Representative - Flow Control Group

Wheat Ridge, CO, USA Req #490

Wednesday, February 14, 2024

Company: TMMI

About Us
We are experienced with our products in many manufacturing verticals including packaging, food & beverage, oil & gas, discrete manufacturing as well as water and wastewater. We have five dedicated application engineers on staff who provide pre-sales assistance, post-sales installation support, certified training, hands-on workshops and troubleshooting. They have combined over 75 years of application experience, and are here to provide you with the knowledge and support to help make your project a success.

Summary

The Customer Service Representative plays a key role in assisting TMMI's inside sales and warehouse teams with essential office tasks. Responsibilities include providing warehouse support, handling simple order entry requests, and delivering order status updates directly to customers. Additionally, this role involves supporting the customer return material process and serving as the primary point of contact for all customer returns. TMMI offers ongoing educational and training opportunities, competitive benefits (401K, health, vision), and attractive compensation packages.

Responsibilities

• General knowledge of distribution-based businesses with experience working in an office environment.
• Support the inside sales team by handling primary phone calls, routing calls, order entry, and customer order status updates.
• Primary point of contact for all customer requests for repairs and returns.
• Provide primary coverage when warehouse personnel are out of the office and assist during peak demand.
• Assist with basic office tasks as required by management (e.g., ordering office supplies, helping with customer events).

• High business acumen.
• One or more years of experience in office administration.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, and similar programs.
• Strong customer service orientation, both external and internal.
• Exceptional attention to detail and organizational skills.
• Flexibility and the ability to adapt effectively to change.
• Self-direction and the ability to complete complex tasks with minimal supervision.
• A "go-getter" attitude with a commitment to TMMI's values and long-term goals.
• High school diploma or GED.

• College degree in a business discipline (strongly preferred).
• Previous experience in industrial distribution.
• Knowledge of ERP systems, with a preference for experience with P21 and other office software.
• Advanced knowledge of Excel.

Position Details

• Location: Wheat Ridge, Colorado office.
• Workdays: Monday to Friday with flexible scheduling within core working hours.
• Infrequent travel may be required.
• TMMI is committed to making reasonable accommodations for individuals with disabilities to perform essential duties whenever possible.
• Employee benefits include Long-Term Disability (LTD) and Life policies, as well as Medical, Dental, Vision, and other insurance options.
• A 401(k) plan with an employer match is available.

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No Agencies, Please

Other details

• Pay Type Hourly