Customer Service Representative - Bush Brothers Provision Company

The Bush Brothers Difference…Quality Doesn’t Cost, It Pays

Bush Brothers distinguishes itself from its competition due to top-notch service and products, while offering an honest and fair pricing structure to its customers. Our focus in all facets of the business revolves around quality, consistency, and transparency. As we look to additional Customer Service Representatives to our daily operations, our ideal candidate is someone that embraces this mentality, and strives each day to deliver consistent quality. Compensation for the role will be competitive (salary and hourly options), with full benefits package, and upward potential as the business achieves its aggressive growth plan. In addition, Bush Brothers provides all employees with Breakfast and Lunch daily, as well as the opportunity to purchase high-quality meats as cost pricing.

Customer Service Representative

Company description:

Bush Brothers is a 5th Generation family-run meat purveyor based in West Palm Beach, FL. Founded in 1925, the Company prides itself on its best-in-class service, to match its high-end protein portfolio. As a USDA-inspected processing plant, the Company focuses on center-of-the-plate and portion-controlled offerings to meet the demands of Florida’s high-end Hotel, Restaurant, and Country Club clientele. The Company processes and distributes Beef, Veal, Lamb, Pork, Poultry, and Provisions throughout South and Central Florida as well as into the Caribbean. Bush Brothers has a service-oriented culture, viewing its customers and employees as long-term partners in each other’s success. 

Bush Brothers’ Family Culture

We think of our employees, our customers, and our business as a true family. We are invested in each of our employees’ long-term growth and potential. As a family-operated business, we pride ourselves on the ability to be flexible to employee needs, and understanding of each challenge. As a result, the business has many long-term employees and limited turnover at key positions. We view this aspect of our business as a key to our long-term success and growth.

The Bush Brothers Difference…Quality Doesn’t Cost, It Pays

Bush Brothers distinguishes itself from its competition due to top-notch service and products, while offering an honest and fair pricing structure to its customers. Our focus in all facets of the business revolves around quality, consistency, and transparency. As we look for additional Customer Service Representatives for our daily operations, our ideal candidate is someone that embraces this mentality and strives each day to deliver consistent quality. Compensation for the role will be competitive (salary and hourly options), with a full benefits package, and upward potential as the business achieves its aggressive growth plan. In addition, Bush Brothers provides all employees with Breakfast and Lunch daily, as well as the opportunity to purchase high-quality meats at cost pricing.

Key Responsibilities:

• Prompt arrival to the plant at 4:00am in Season and 5:00am in off-season (May/June – Oct/Nov)
• Customer Order Entry upon arrival in order to help facilitate morning production that begins one hour after your arrival
• Invoice and Data Entry during morning production; input data into Bush Brothers ERP system to generate invoices and track production progress.
• Answer telephone inquires and help solve issues/concerns that arise from such calls
• Monitor email accounts for new inbound orders, enter such orders into the system and help facilitate their fulfillment.
• Communicate any invoicing issues or customer service issues with Plant Management and Executive Management team.

Duties:

• Consistent attendance is highly valued as Customer Service Reps are crucial to upholding the service reputation of the business.
• Prior Experience in Foodservice or Consumer Products would be viewed favorably, but not required
• Comfortable with Computers and basic Computing functions
• Bilingual (English and Spanish) is a plus.
• Available to work Monday-Friday 4am-2pm, and Saturday 4am-10am (during off season it becomes 5:00am start)

Compensation:

Pay for this job is based on experience, and is negotiable. Hours are plentiful, and overtime is readily available.

Qualifications:

• Good interpersonal skills.
• Prompt, daily attendance, combined with a strong work ethic.
• Basic computer skills.
• Some experience is preferred, preferably in the foodservice or distribution roles.

Benefits

• We offer a full healthcare benefit plan for our employees, also including vision, dental, and supplemental benefits.
• We also offer a 401k Plan for retirement, including matching funds.
• We serve Breakfast and Lunch for our team daily.
• We offer discounted purchases of food products.
• Paid Vacation time accrues through seniority.
• Paid Holidays Annually.

Bush Brothers is an Equal Opportunity Employer