Customer Service Representative - Veterans Sourcing Group

West Amherst, NY 14228

About the Job

Customer Service Representative
Amherst, NY
Contract is until the end of the year
Pay rate: $18/hr W2
Shift timings: 9am to 2:30pm (30mins lunch break)

This position is responsible for interfacing with customers on a continuous basis.
The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information.
Technical and commercial knowledge are essential requirements in addition to an understanding of theproducts and product functionality. Subsequently work with internalfunctions including, Marketing, Inventory Control, Manufacturing,
Engineering, Shipping, Traffic and Production Control to develop schedules and customer ship dates.
Develop and maintain effective communications and working relationships with customers, field sales personnel, and internal departments to provide maximum service to allcustomers.
Respond to assigned customer inquiries for pricing, delivery information and specific order requirements.
Responsible for pricing customer orders in accordance with pricing guidelines and consistent with Company objectives.
Works with Customers and the Finance Department personnel as needed to facilitate the timely payment of invoices.
Works with customers and Finance to resolve payment issues to the mutual satisfaction of both parties.
Responsible for following Company procedures to obtain credit clearances, progress payments, certificates of origin, certified invoices, and other documentation required to process and ship customer orders.

Quals--

Bachelor of Science Degree in Marketing, Business or a related field is preferred. 3 years experience in Customer Relations or comparable is required.
Technical and commercial knowledge are essential requirements in addition to an understanding of the products and product functionality
The incumbent must be Sales and Service oriented and has a working knowledge of computer systems.
The incumbent will be responsible for maintaining professional business relationships with customers and field representatives.
Excellent verbal and written communication skills are essential.
A working knowledge of theproduct line and corresponding spare parts is essential to adequately respond to customer needs. Familiarity with industrial manufacturing.
SAP experience.

Source : Veterans Sourcing Group