Customer Service Representative - PetVet Care Centers

The Position: The Client Care Agent is a customer service minded individual who will build positive relationships with demanding clients. They will be the face and the voice of the clinic as they receive incoming communications, greet facility visitors, provide proactive outreach to clients, and manage the scheduling of our multi doctor practice at multiple locations. The duties and responsibilities of the Client Care Agent include the following, but will expand as the individual shows growth and initiative.

• Educate current and prospective clients with basic product and service information and assist them with scheduling appointments
• Provide prompt, assertive, and accurate attention and management to clients and clinical staff during emergency situations
• Update, document, and manage client and patient accounts in the Hospital Veterinary Management System (HVMS)
• Obtain all required consent and documentation from incoming clients and enter that information into the client and patient file
• Manage the discharge process for outpatient and hospitalized patients including payment of invoices, dispensing prescription items per the veterinarian's instructions, and scheduling future appointments
• Support veterinarians with client questions and communication and proactive follow up and scheduling
• Actively listen to client concerns and provide support and empathy
• Provide real time schedule management and support veterinarians working in the field by monitoring their day and notifying clients of any appointment time changes
• Provide administrative support to the clinic office as necessary

Position Benefits: Chicago Equine Medical Center is a small business that promotes a supportive, team atmosphere. Medical benefits and 401K are available for this position. Hourly compensation will be based on experience, skills, and knowledge of the candidate.

Position Requirements: The Client Care Agent must be fluent in English with at least a high school diploma or GED and able to work a full time position. Efficient time management, prioritizing multiple tasks, and functioning under stress are necessary skills for the Client Care Agent. Additional skills required include strong problem solving capabilities, excellent oral and written communication skills, and ability to work in a fast paced environment handling a high volume of phone calls and emails. Proficiency at Microsoft Word, online ordering, texting and email are required while knowledge of equine veterinary medicine is a plus.