Customer Service Representative - Catch USA

We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative!

Customer Service Representative Responsibilities will include:

• Onboard new clients and ensure a smooth transition to the product or service
• Act as a primary point of contact for customers and provide ongoing support
• Build strong relationships with clients and understand their business goals and objectives
• Conduct regular check-ins and provide proactive solutions to customer issues
• Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction
• Analyze customer data and provide insights and recommendations to improve their experience
• Educate customers on new features and updates to the product or service
• Renew customer contracts and identify opportunities for upselling and cross-selling

What We Offer:

• Clear path for career advancement
• We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder

Who We Are Looking For:

Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism.

Customer Service Qualifications:

• Positive, uplifting attitude
• High school diploma or GED required
• Approachable and helpful personality
• Student Mentality
• Able to commute to Washington DC
• Proven experience in customer service or a related field is preferred but not always required

Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent