Customer Service Representative - Absolute Staffing & Consulting Solutions

Absolute Staffing is searching for a Customer Service Representative to work with our client. 

Location:

Washington, D.C. 

Position Overview:

We are seeking a dedicated and empathetic Customer Service Representative to join our team in our Washington, D.C. office. The ideal candidate will have a passion for helping others and a strong background in customer service, preferably within the healthcare or medical industry. As a Customer Service Representative, you will be the first point of contact for our clients and patients, providing assistance, answering inquiries, and resolving issues in a professional and timely manner.

Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, or chat.
2. Provide accurate information about products, services, and company policies to customers.
3. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
4. Process orders, returns, and exchanges efficiently and accurately.
5. Maintain a high level of product knowledge to effectively assist customers with their needs.
6. Collaborate with other team members and departments to ensure seamless customer experiences.
7. Meet or exceed established performance metrics, including response time, customer satisfaction, and quality standards.
8. Keep detailed records of customer interactions, transactions, and inquiries.
9. Continuously seek opportunities for improvement in processes and procedures to enhance the customer experience.
10. Adhere to company policies and procedures, including privacy and security guidelines.

Qualifications:

1. High school diploma or equivalent; college degree preferred.
2. Minimum of 1-2 years of customer service experience, preferably in a healthcare or medical setting.
3. Excellent communication skills, both verbal and written
4. Strong problem-solving and decision-making abilities.
5. Ability to multitask and prioritize in a fast-paced environment.
6. Proficiency in computer applications, including Microsoft Office and customer service software.
7. Adaptability and willingness to learn new skills and technologies.
8. Positive attitude and commitment to delivering exceptional customer service.
9. Ability to work independently as well as part of a team.
10. Knowledge of medical terminology and healthcare industry regulations is a plus