Customer Service Representative - Kent Hospital

Primary Function: Responsible for receiving incoming phone calls from clients and processing orders for delivery for home health care equipment.

Responsibilities:

-Prepare delivery invoices from phone orders for medical equipment from the home health care department, VNA’s and other health care professionals. Organize completed delivery invoices for filing and reference.

-Advise customers and make recommendations during course of sale and instruction of medical equipment. Clean and prepare equipment for customer pickup.

-Maintain and order supplies as necessary to perform job.

-Performs all other related duties as assigned.

Job Qualifications and Specifications: A High School diploma and a minimum of one year’s job-related experience or equivalent is required.

Care New England Health System (CNE) and its member institutions—Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center—are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.