Customer Service Representative at BOTG LLC
Warwick, RI
About the Job
Job Description:
Title: Customer Service Representative
Duration: 05+ Months contract
Location: Warwick, RI (Remote)
Client: MetLife
Timeline - Anticipated Class Start Date:
- In person training, transition to virtual after nesting (6/27/24)
- Training Hours: 8:00-4:30pm EST Monday-Friday, 30-minute lunch
- Onboarding: First 3 Days
- Training Dates: 05/01/2024 – 06/12/2024
- Nesting: 06/16/24 – 6/26/24.
Requirements:
- Ability to report to work in person during training Mon-Thurs and train virtually on Fridays. This will take place out of the client Warwick, RI office. Once nesting is complete associates will transition to work from home.
- Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
- Able to use video during interviews, coaching, and virtual training.
- An ability to work during the hours of operation of Monday-Friday 8:00am – 6:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
- No time off planned during training until the end of nesting.
- A high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service roles is preferred. Work under immediate supervision reporting to an immediate supervisor.
**Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 8:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. These behavior ratings will be provided to the trainee once a week so you can gauge your performance.
Behaviors consists of:
- Attendance
- Ability to use reference materials
- Class Participation
- Interpersonal skills
- Grasp of Material
- Decision making
- Confidence Level
- Ownership of learning
- Technical Skills
- Adaptability and flexibility
Equipment Coordination:
For this role you will be issued clients equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to the client within a week of your assignment ending.