Customer Service Representative - Flow Control Group

American Industrial Sales, Inc., 14240 Eleven Mile Rd, Warren, Michigan, United States of America Req #826

Thursday, August 22, 2024

Company: American Industrial, Inc.

About Us
Integrity and Personal Service with the Highest Standard of Industrial Control Repair Since 1988. Take a tour of American Industrial and see for yourself how we put our stringent quality practices into every aspect of our business. We repair all types of equipment - CNC Controls, Robotic Controls, PLC's, Drives, Industrial Monitors, Encoders, Marposs products and more! Our 6-step repair process ensures our repair and service of your Industrial Electronics meets the highest standards. This attention to detail produces repairs that are among the lowest warranty rate in the industry while giving you the longest warranty periods in the industry. Visit us today at www.americanindustrialinc.com or call 586-776-2121 to start our FREE evaluation of your industrial controls!

Description:

• Always represent the values of American Industrial to customers, vendors and American Industrial Colleagues. Honesty, integrity and a servant's attitude are paramount to us.
• Providing best-in-class customer service by answering customer and sales rep phone calls/emails to provide order status, repair capabilities and other various requests.
• Crosstrain in Customer Service, Purchasing and Shipping/Receiving
• Understand pricing/job costing for repair and surplus parts quotes.
• Know the status, "hands-on", of Repairs-in-process internally and as-assigned to key vendors.
• Assist in technical writing on 8D's, Single Point Lessons and the like.
• Be able to receive in parts in purchasing and place order for rush repairs.
• Become well versed in our internal repair tracking software and web-based reporting tools
• Help manage and grow Surplus/Spare parts sales via eBay and to current customer base.
• Be on-call for after-hours and weekend emergency needs.
• Travel occasionally with outside reps for training and customer exposure
• Other duties/tasks as assigned.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate's degree (Preferred)

• Business to Business: 5 years (Preferred)

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Other details

• Pay Type Hourly