Customer Service Representative - Flame Heating, Cooling, Plumbing & Electrical

Flame Heating, Cooling, Plumbing & Electrical has been servicing our community since 1949. Our highly trained team of technicians, plumbers, and electricians provide exceptional services throughout the metro Detroit area to keep your home safe and comfortable all year. Whether you need an HVAC repair, plumbing replacement, or general electrical maintenance, we have the right services for you. With more than 135 employees and 95 vehicles on the road, our team is always ready to respond quickly to deliver efficient solutions for lasting results.

We currently have an opening for a Customer Service Representative to join our team.

Position Summary: As a Customer Service Representative for Flame, you will be the front line of support for clients and all company staff, ensuring satisfaction with products, services, and features. This support team member will provide meaningful interactions with all those placed on their path with the goal of being inviting and building long-term relationships.

Why work for Flame Heating, Cooling, Plumbing & Electrical?

• Lucrative pay structure, including commissions.
• Comprehensive Benefits Package
• 401K Matching
• Paid Holidays
• Paid Vacation
• Work-Life Balance
• Great reputation built around a loyal customer base

Benefits: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability plus additional insurance that can be purchased by the employee

Pay: $17.00/hr. - $20.00/hr. - Depending on Experience

Work Hours: Monday through Friday, 8:00am - 4:30pm with occasional Saturdays

REQUIREMENTS:

• 2 + years of experience in customer service
• Professional phone skills
• Energetic personality
• Strong proficiency in MS Office
• Highly organized and detail-oriented
• Ability to multi-task
• Must be able to work independently

RESPONSIBILITIES:

• Clearly Communicates and provides the Ultimate Client Experience
• Answer and route all incoming calls
• Setting up and scheduling service calls according to company policies
• Assist Service Dispatcher as needed
• Educate customers about our products and services
• Resolve customer concerns
• Participate in outbound calling initiatives
• Maintain and promote a positive image of the Company
• Order entry for new or additional products/services
• Maintains customer accounts
• Other duties as assigned

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