Customer Service Representative from Epitec, Inc.

Epitec

POSITION:

Customer Service Representative

JOB TYPE:

Customer Service Representative

LOCATION:

Warren, MI

JOB SUMMARY FOR CUSTOMER SERVICE REPRESENTATIVE:

• Excellent customer service competencies with an emphasis on soft-skills, customer-focused proactive resolution, and de-escalation tactics.

• Advanced problem-solving, resolution and decision-making skills, including the ability to quickly understand and analyze new information and complex situations.

• Exceptional written and verbal business communication skills.

• Adept at demonstrating empathy in customer interactions and display a relentless desire to resolve challenging customer requests.

• Position is Fully On Site

RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVE:

• Ability to work effectively with others to generate a positive, productive, and informed work environment.

• Strong organizational skills and the ability to multi-task in a fast-paced environment.

• Internet savvy with Social Media awareness.

• Working knowledge of multiple computer platforms, browsers, and operating systems.

• Address and resolve escalations that come into GM’s Socrates portal via ‘How to Help a Customer’ and ‘Speak Up For Safety’.

• Provide routine updates to various GM Leaders as to case status and outcome.

• Passionate and enthusiastic about General Motors’ vehicles and products.  General awareness about the automotive industry and market trends.

• Must be able to quickly adapt to changing priorities as business needs evolve.

REQUIRED EXPERIENCE FOR CUSTOMER SERVICE REPRESENTATIVE:

• College degree or equivalent industry related business experience

• Experience providing customer experience via multiple contact channels (phone, live chat, written correspondence, etc)

SKILLS AND QUALIFICATIONS FOR CUSTOMER SERVICE REPRESENTATIVE:

• Superior communication and problem-solving skills.

• Ability to break apart complex escalations and work cross-functionally with various teams through the enterprise to resolve customer concerns.

• Act as a mentor or coach for New Hires and work with Team Leader to groom perspective Liaisons for SEAL position.

BENEFITS

• Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.