Customer Service Representative - Smart Solutions
Walnut Creek, CA
About the Job
We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. This entry-level position offers a fantastic opportunity to start your career in a fast-paced and exciting industry.
Responsibilities:
- Provide accurate information about our marketing events and services.
- Resolve customer issues and complaints promptly and effectively.
- Assist in the planning and execution of marketing events, including coordinating logistics and engaging with attendees.
- Maintain customer records by updating account information and tracking interactions.
- Gather customer feedback to help improve our services and event experiences.
- Collaborate with team members to enhance overall customer satisfaction.
- Provide administrative support, such as data entry, scheduling, and report preparation.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Prior experience in customer service, event marketing, or a related field is a plus but not required.
- Positive attitude and a strong desire to help others.
Source : Smart Solutions