Customer Service Representative - TDI LLC

Customer Service Representative  

MISSION: Provide excellent customer care. 

This is an in-office position located in VA Beach, VA. The schedule is Monday-Friday, 8am – 5pm and pays $15-$17/hr depending on experience. 

RESPONSIBILITIES: 

• Provide excellent customer service by resolving all issues such as processing orders, inventory, tracking, returns/exchanges, and coupon codes 
• Answer customer phone calls, web chat, and emails 
• Work closely with Product Merchandiser, back each other up 
• Effective communication with warehouse, marketing & design 
• Contribute to the team with a positive attitude and innovative ideas 
• Additional duties as assigned 

QUALIFICATIONS: 

• Experience providing outstanding customer service 
• Exceptional communication skills on the phone and online 
• Strong computer skills in Microsoft Office and the ability to learn new software 
• Strong ability to maintain consistent punctuality and attendance 
• Ability to prioritize work and complete tasks in an efficient manner 

BENEFITS: 

• Competitive pay 
• Medical, dental, disability and life insurances 
• Retirement savings plan 
• Paid time off and holidays 
• Fun and supportive work environment with opportunities for advancement 

The TD motto is “The Best Customer Service in the BIZ”. We strive to maintain that high standard. Use the tools & freedom to decide what can be done to go above & beyond the customers' expectations. Please check out our store and Instagram to get a feel for who we are and what we are all about. 

The E-Commerce industry is steadily growing and evolving, and we hope to find a candidate capable of the same speed.  Much of the tactical community consists of Military and First Responders. Interest or knowledge in the outdoor &/or tactical lifestyle is a plus! It is a rewarding industry to serve - we take great pride in helping the ones that sacrifice so much for us.  Veterans are encouraged to apply! 

TacticalDistributors.com 

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