Customer Service Representative - Kalins Indoor Comfort

About Us

Join our award winning team that has been in business for over 100 years and three generations of family ownership. Our team members live in the areas that we serve and take great pride in supporting the communities that we live and work in. At Kalins our culture says it all! Providing a safe and happy environment for our employees is our top priority. 

Who You Are

You are a dedicated and empathetic individual with a passion for providing exceptional customer service. You thrive in fast-paced environments, possess excellent communication and problem-solving skills, and are committed to delivering positive experiences to our customers.

A Customer Service Representative is responsible for providing excellent service to customers by answering inquiries, resolving issues, and assisting with product and service information. They communicate with customers through various channels, including phone, email, and chat, ensuring prompt and accurate responses. The role requires strong communication and problem-solving skills, as well as the ability to handle difficult situations with empathy and professionalism. Customer Service Representatives also play a vital role in maintaining customer satisfaction and building long-term relationships with clients.

Skills

• 1+ years of customer service experience in a professional office environment preferred but not required
• Ability to multi-task and use a multi-line phone
• Fast learner
• Advanced customer service skills
• Excellent verbal and written communication skills
• Strong attention to detail
• Computer skills
• Strong attention to detail
• Well organized and ability to work independently
• Ability to problem solve and resolve customer complaints and concerns

Schedule

The work week will consist of four days 8:00 am - 5:00 pm and rotating one day a week from 10 am - 7 pm Monday through Friday, plus every four weeks working a Saturday from 8:00 am to 12:00pm in the Yankton office is required.

If you are passionate about customer service and thrive in a fast-paced environment, we invite you to apply for the Customer Service Representative position at Kalin's Indoor Comfort. Join our team and help us provide comfort and satisfaction to our valued customers.

Kalins Indoor Comfort is an Equal Opportunity Employer