Customer Service Representative at Spectraforce Technologies Inc
About the Job
Job Title: Customer Service Representative
Duration: 3+ Months
Shift - must be available to work 8 hours, Monday-Sunday (rotational 5 days working), 7:00am to 10:00pm central time zone with a possible rotating schedule
Training: - Training - 5 weeks on a 40 hour per week schedule, 8AM CST to 4:30PM CST. Schedules are released approximately 2 weeks before training ends.
100% Remote
Note - The candidate must have their OWN internet that is 10 Mbps or better. The internet cannot be used wirelessly. The ISP must provide a hard-line service into the home. No AT&T internet service.
Responsibilities
Skills:
Education:
Duration: 3+ Months
Shift - must be available to work 8 hours, Monday-Sunday (rotational 5 days working), 7:00am to 10:00pm central time zone with a possible rotating schedule
Training: - Training - 5 weeks on a 40 hour per week schedule, 8AM CST to 4:30PM CST. Schedules are released approximately 2 weeks before training ends.
100% Remote
Note - The candidate must have their OWN internet that is 10 Mbps or better. The internet cannot be used wirelessly. The ISP must provide a hard-line service into the home. No AT&T internet service.
Responsibilities
- Handle inbound calls and complete outbound calls.
- Delivers straightforward administrative and/or other basic business services in Customer Service.
- Receives requests by mail, telephone, or in person regarding insurance claims/policies.
- Responds to inquiries from policy holders, providers and/or others for information and assistance.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Mails or routes claim forms and supporting documentation to various units for final processing.
- Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
- Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
- Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
- Remote worker capable. Work at home, but not guaranteed based on business need.
- Must have their own broadband internet 10 MBps Cannot use AT&T nor satellite internet.
- Assist callers and customers understand our business. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
- Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
- Be an advocate for health and wellness.
- Candidates must complete/pass midterm and final during training
Skills:
- Top Skills: Customer Centric, Typing 35 WPM, Punctual, Attendance
- Computer competencies (Able to hook up an HDMI cord, turn on a monitor, plug in Ethernet cord, plug in USB cord/device, dial into a conference call, Windows 10 knowledge, and how to use a telephone)
- Basic Troubleshooting skills that uses all resources trained to resolve customer issues.
- Utilize Outlook, Excel (view documents), and web based knowledge tools,.
- 1+ years of customer service experience analyzing and solving customer problems required;
- Must be able to connect a monitor, keyboard, HDMI cable, USB cables, and telephone to a computer. This includes connecting equipment remotely and following written instruction.
- Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Knowledge of Medical Terminology a PLUS
- Excellent written and oral communication skills
- Exceptional organizational and time-management focus
- Proven abilty in connecting to meeting software Zoom or WebEx
Education:
- Minimum GED or High School Diploma required
- College Preferred.