Customer Service Representative - Lehigh Services Corporation

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.

Responsibilities:

• Respond promptly and professionally to incoming calls, addressing customer inquiries, concerns, and complaints with utmost courtesy and efficiency.
• Return customer calls, answer questions, and provide resolutions to issues in a timely manner.
• Communicate with customers via email, ensuring prompt responses to inquiries, and diligently following up on returns and re-orders.
• Process orders accurately and efficiently, while meticulously tracking shipments to ensure timely delivery.
• Assist customers in resolving any problems that may arise during the purchasing process or during transit, providing comprehensive support and guidance.
• Report any listing or order errors promptly, collaborating with relevant teams to rectify issues and prevent recurrence.
• Perform various administrative tasks including data entry, payment processing, and monitoring supply inventory.
• Undertake cross-training in related positions as needed, demonstrating flexibility and adaptability to meet evolving business needs.

Requirements:

• +1 year experience in customer service or a related field, preferably within an e-commerce environment.
• Proficiency in using Amazon Seller Central Platform and SAP is a PLUS.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Proficiency in Google Suite and other relevant software applications.

What We Offer:

• Health, dental, and vision insurance plans
• Generous Paid Time Off (PTO) benefits
• 401(k) retirement savings plan
• Life insurance coverage
• Reimbursement for gym memberships
• Perks at Work rewards program and discounts
• Opportunities for professional development and growth within the company

Plastic Express Inc., located in Union, NJ, stands as a beacon of excellence in the wholesale distribution of plastic, janitorial and hardware materials. Since our establishment, we have been dedicated to providing top-notch products and exceptional service to our valued customers in the Tri-state area and beyond.

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our dynamic team as a Customer Service Representative!