Customer Service Representative - Kelly Services
Troy, MI 48084
About the Job
Are you ready to utilize your skills and abilities as a Customer Service Representative? We are seeking a highly motivated and detail-oriented customer service professional with automotive industry knowledge. This is a direct hire to our client in Troy Michigan. You will be responsible for managing customer orders, entering them into the SAP management system, coordinating with the Production department to define production timelines, and managing the receipt and shipment of materials. Additional responsibilities include handling invoicing and potentially being involved in purchasing activities.
Duties and Responsibilities:
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Duties and Responsibilities:
- Responding to customer inquiries and complaints
- Following up with customers regarding order status
- Coordinating and monitoring the shipping of materials to customers
- Collaborating with other departments for planning production and resolving issues
- Maintaining customer records and databases
- High School Diploma
- Has at least 3-4 years of experience in a similar position
- Has experience in the Automotive sector
- Possesses strong communication skills for interacting with clients
- Demonstrates a strong problem-solving attitude
- Has good knowledge of Microsoft Office
- Wage from $37,000 up to $43,000 based on experience
- Health Insurance (Blue Cross Blue Shield Insurance PPO plan)
- Paid time off and holidays
- Opportunities for professional development
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Source : Kelly Services