Customer Service Representative-Title Clerk at Hired by Matrix

Pay Rate: 20.00-22.14 $/Hour

• Identify and resolve customer service inquiries in a timely manner for consumer or commercial customers reaching out for servicing support through the channels of phone, email, and fax.
• Must provide knowledgeable, professional communication to customers in every interaction.
• Must consistently provide high levels of customer satisfaction in an effort to provide value and retain brand loyalty.
• Updating customers’ account with address/phone updates, notation of reason for calls/support provided.
• Providing direction to customers regarding account issues.
• Explaining payment methods.
• Resolving customer concerns/requests.
• Act as a liaison between the customer and various corporate departments.
• Initiating, explaining and executing various corporate processes.
• Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs.
• Handle escalated customer inquiries (examples: titles, billing, tax, etc.).
• Automotive titling experience a plus.
• Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions.
• These exceptions include but are not limited to, state to state transfers, name changes, lease to loan conversions, and title deficiency research.

• Automotive titling experience a plus.
• Knowledgeable, professional communication to customers on every interaction.
• Excellent written and verbal communication skills.
• High level of attention to detail and understanding the importance of accuracy in quality.