Customer Service Representative - Greif Packaging LLC

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

Job Description:

Essential functions:

• Provide quality service and support to external and internal customers.
• Promptly answer customer telephone calls and respond to e-mails.
• Enter customer orders into the OE System and post to Ship Log (Excel document).
• Communicate customer requests or changes to Sales and Production personnel.
• Maintain customer database in the OE system.
• Procurement responsibilities of direct and indirect materials and services include inventory management, requisitioning, receiving, and payment approval.
• Gather and forward information to corporate regarding new customers.
• Schedule customer deliveries with transportation carriers via the Lean Logistics system and email/phone.   
• Track customer’s inventory at offsite locations.
• Contacts customers regarding collection opportunities.
• Sources transportation rates from carriers for new customer destinations.
• Completes end-of-month/QTR/Year reconciliations, reports, and closeouts.
• Perform all required duties and tasks in accordance with Greif policies and financial control procedures.
• Resolves problems efficiently and effectively.
• Maintain appropriate confidentiality.

Secondary functions:

• Provides general administrative assistance for special projects as requested.
• Print product and customer labels as needed.
• Maintain a paper file system for each customer.

Qualification/Education/Experience:

• High school diploma or equivalent required. Associate or College degree preferred.
• 3 or more years’ experience in customer relations.
• Must have the ability to multitask and meet deadlines in a fast-paced environment.
• Demonstrated understanding of material and service purchasing and receiving using a procurement / ERP system.
• Punctual and reports for work as scheduled.  Works overtime when necessary to complete job functions.
• Ability to think critically, solve problems, and act with good judgment is essential.
• Strong organizational and communication skills.
• Must have proficient computer skills plus Microsoft Office programs, Excel, and Word.
• Superior interpersonal skills a must.
• Must be detailed orientated.

#LI-MK1

EEO Statement:

htps://www.greif.com/uploads/media/default/0001/03/230497a078bec89c55df07d1d04e7f6db5ac6122.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.