CUSTOMER SERVICE REPRESENTATIVE at N-ear
Tampa, FL 33614
About the Job
CUSTOMER SERVICE REPRESENTATIVE
N-ear is currently seeking an experienced Customer Service Representative to join their team in Tampa, FL (33614).
Who we are:
WHAT: We improve critical communication.
HOW: We invent and create high-quality accessories for 2-way radios.
WHY: To help people who protect people focus on their task - not their equipment.
We do it through curiosity and collaboration. We want to eliminate ear fatigue, caused by poor sound quality or poor wearing comfort. We want to understand our customer's primary needs and we treat every customer as our only customer.
#LESS IS MORE (but not when it comes to quality!)
About the role:
As an N-ear Customer Service Representative, you will provide over-the-phone administrative and technical support for N-ear’s customers. Representatives must handle incoming customer service calls and emails from our customers. This position offers support for the sales staff including supporting questions regarding warranties and prospecting leads. Our customer service representatives are often the first point of contact for customers' product issues, we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Essential Job Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned by management.
- Effectively manage incoming calls, and emails, and develop leads.
- Identify and resolve customers' issues.
- Provides customers with order details, and tracking information, and has a general understanding of product knowledge.
- Manages and resolves customer complaints.
- Research required information using available resources.
- Completes transactions and processes orders.
- Routes call to appropriate resources if needed.
- Documents all call information according to standard operating procedures.
Minimum Job Requirements:
Education & Experience:
- Candidates holding a General Education degree or Equivalent would be ideal.
- It is required that the candidate has a minimum of 3 years of previous experience in customer support, client services, sales, or a related field.
- Excellent communication over the phone and other communication platforms is required.
- Basic computer skills and experience are required.
Expectations/Core Competencies:
- Willingness to understand and eagerness to learn engineering and technically complicated products.
- Excellent written and verbal communication skills.
- Demonstrable experience in marketing together with the potential and attitude required to learn.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Versatility, and a willingness to work within constantly changing priorities with enthusiasm.
What We Offer:
- Salary commensurate experience.
- 70% Employer/30% Employee Cost Split Healthcare Benefits. (Medical, dental, and vision)
- Long-term disability, and Life benefits.
- Paid Time Off. (80 Hours Annually)
- Employee discounts on a variety of wellness, travel, auto, dining, financial, and electronic products through ADP LifeMart.
Please submit your resume via the ‘Apply now’ button!
We are an Equal Opportunity Employer!