Customer Service Representative -Tampa, FL - CDS Logistics & Home Services

Title: Customer Service Representative  

Department: Operations

Position Status: Full Time

Shift Sche...

Qualifications

Positive, can-do attitude

Excellent written and verbal communication skills

Excellent customer service, organizational and interpersonal skills

Self-starter and able to work both independently and as a team member

Passion for supporting a customer-oriented business environment

Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint

High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results

Required Qualifications

High School diploma or equivalent required.

1-3 years Administrative or Customer Service experience in logistics industry

Preferred Qualifications

Associate's or Bachelor's degree preferred.

3 years of experience in customer service/admin position in logistics industry, ideally last mile.

Bilingual

Supervisory Responsibility

This position has no supervisory responsibility.

Competencies

The ability to effectively convey information verbally and in writing, and to listen actively to understand and respond appropriately to customer inquiries and concerns.

A strong focus on providing excellent service to customers, including being responsive, helpful, and professional in all interactions.

Organizational Skills

Problem-Solving Skills

Interpersonal Skills

Time Management

Attention to Detail

Computer Literacy

The flexibility to adapt to changing priorities, processes, and technologies, and to thrive in a dynamic and evolving work environment.

The willingness to take initiative, show proactivity, and take ownership of tasks to ensure successful outcomes.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, for 8+ hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The employee must occasionally lift, push, pull and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers.

Travel

Little to no travel is expected for this position.

Work Environment

This job operates in an office environment. This role routinely uses office equipment such as computers, scanners, copiers, telephones. This position also operates near a warehouse environment, however only trained personally are permitted to access the warehouse environment while observing all safety procedures.