Customer Service Representative - Delaney Hardware
Sugar Hill, GA
About the Job
Position Overview:
What you will be doing:
Pay Range:USD $18.00 - USD $21.00 /Hr.
Now Hiring: Customer Service Representative
Schedule: Monday-Friday 8:00 am- 5:00 pm
Location: Sugar Hill, GA
What is in it for you:
Benefits: Medical, Dental, Vision Insurance, 401k, PTO, Paid Holidays
Compensation: $18.00 to $21.00 Based upon experience
Summary:
Delaney Hardware is currently looking for a Customer Service Representative to work in our Sugar Hill, GA office. If you are looking to join a great team, have a background in the hardware industry, are outgoing and have outstanding customer service skills, a detail oriented, extremely organized, able to work independently, and a self-starter who enjoys working in a fast-paced high-volume environment - Apply Today!
What you will be doing:
- Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency.
- Manage all customer purchase orders from order entry through expected delivery.
- Provide lead generation assistance to the Inside Sales through coordinated efforts.
- Daily review customer Backlog/Back Order Report reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers.
- Handle customer complaints and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution.
- Work cross functional with all internal and external resources to assist customers and to expand personal knowledge of product offerings and solutions.
- Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker.
- Serve as a primary agent to the Sales queue and adhere
sto queue procedures, must maintain average of 20 or more IB calls per day. - Must maintain departmental KPI standards individually as well as team target.
- Remains knowledgeable and confident in company products and procedures and has a working ability to utilize company tools and resources to best service the customer.
- Perform other duties as required.
What you will need:
- High school diploma or equivalent required
- Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK
- Utilization of CRM system and experience with NetSuite is preferred.
- While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer.
- The employee must occasionally lift and/or move up to 15 pounds.
To Learn More About Us: Delaney Hardware
Source : Delaney Hardware